The State of Digital Insurance 2021

01 Influence of Digital Touch Points is Growing

Customers have embraced digital touchpoints for a range of insurance activities. But digital technologies are changing to drive more than just sales and service. The digital mode is now influencing the entire insurance value chain.

The State of Digital Insurance 2021, Forrester Research, Inc
Forrester Analytics Business Technographics® Business and Technology Services Survey, 2020

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